• OUR EXPERTISE

     

    RL Expert Group (RL) is a boutique reputation risk management strategy consultancy and think tank. 

    RL Experts enable clients with proven strategies, tools, and technologies to protect and support their license to operate, to mitigate risks and to exploit opportunities. These confidential services delivered via a lifecycle risk management approach underwrite the ongoing challenges faced by businesses and their officers operating in high-risk sectors.

     

    RL EXPERTS have been selected based on their advanced technical domain knowledge and deep industry expertise.

    RL EXPERTS serves global clients with reputation risk management services in 4 specific practice areas.

    REPUTATION

    RISK MANAGEMENT

    RISK MANAGEMENT AND CORPORATE GOVERNANCE

     

     

    DIGITAL, MEDIA &

    CRISIS COMMUNICATION

     

    RESEARCH, RESPONSIBLE INVESTMENT & SUSTAINABILITY

  • CLIENTS

    RL Expert Group bring the right talent to the right projects at the right time.

    Reputation Risk Due Diligence 

    Situation: As an Asset Manager signatory to the PRI and a global insurer, our Client needed to manage its reputation for investments. Timely intelligence and analytics for related reputation risk due diligence is required to support the Board and Senior Leadership team with risk enabled decision making.

    Assignment: The client engaged RL Expert Group to complete the reputation risk due diligence for 3 specific investment opportunities. This included developing a comprehensive risk / opportunity report that could be shared with the investment teams.

     

    Outcome: Senior Leadership was effectively armed with a comprehensive report for risk enabled decision making. This served as an effective early warning system for Senior Executives and the Chief Investment Officer for proactive risk mitigation and opportunity exploitation. Understanding the risks, the client elected to make multiyear, multimillion dollar investments in selected target companies and excluded others. The agenda supports their long-term strategic view of value creation and focus on building/protecting trust with its stakeholders.

    Reputation Benchmarking

    Situation: A global company who had recently acquired a major player in a complementary sector, wanted to understand how it was now known to their core stakeholders. It needed to focus, align and measure its global communication activities and ensure they delivered on their brand promise and newly defined corporate vision.

    Assignment: RL Expert were retained to complete the reputation benchmarking across Asia.

     

    Outcome: This project provided an assessment of current perceptions of key direct & indirect stakeholders across Asia, delivering a gap analysis between perceptions, brand promise, and corporate vision in order to inform and adapt their reputation strategies and inform reputation risk management strategy.

     

    Exploit for Opportunities

    Situation: One of the region's largest sovereign wealth funds wanted to establish the first ESG Fund in their country. They needed an understanding of best practice across Asia and Europe, an understanding of the factors that delivered alpha by country and support in selecting the right business intelligence tools to drive outperformance.

    Assignment: The client engaged RL Expert Group to support them on their journey. RL Expert Group provided basic training, intelligence and data analytics for them to effectively execute an active portfolio management strategy.

     

    Outcome: The Client successfully launched the first ESG Fund in their nation leveraging the opportunity side of risk management.

     

    Building Trust via Disclosure

    Situation: Our Client was operating in an opaque Asian market with low levels of disclosure among its peer group in contrast to its corporate parent. Investors had expressed deep concerns for their environmental, social and governance performance. The Board were also concerned about prospective HQ, NGO and Investor backlash based on the announcement of the operations negative economic business performance.

    Assignment: RL Expert was retained to complete the reputation benchmarking across all key stakeholder groups and provide a multi-stakeholder perspective of the Integrated Report based on reputational risk analysis, materiality analysis and outrage analysis. Significant areas of their integrated report were rewritten for improved transparency.

     

    Outcome: RL Expert Group provided the Client with an upgrade in terms of the quality of their annual integrated report and communications with all stakeholders.

     

    Protect License to Operate through Proactive Engagement.

    Situation: A Global Financial Services firm needed to systemize its engagement with key opinion leaders and track advocacy on key material issues in order to mitigate legislative, regulatory and reputational risks. They had no central audience repository, no ability to keep information on its key stakeholders current and too many disparate tools. The solution needed to create efficiencies and thus savings for the departmental budget, join up the in country departments and share information systematically rather than relying on people.

    Assignment: RL Expert were retained to deliver a data management system to empower the Upstream Risk Forum with business intelligence on issues and advocacy from across the global business. 


    Outcome: The system was designed to adapt to the bank’s changing business strategies and issue landscape. A mobile application was developed to enable key members of the Upstream Risk team to log advocacy and activities against engagement on key material issues and track advocacy over time. The platform was scalable across the Banks global operations and supported crisis communications and compliance with AA1000 Stakeholder Engagement Standards. A Policy module was developed to enable only one version of the Bank’s position on an issue to be communicated/available at any one time. The solution introduced efficiencies and saved the department the productivity equivalent of 2 headcounts throughout the year. Transparency was achieved across the company's stakeholder engagement on key license to operate issues and information was no longer locked inside the business silos.

    Protect License to Operate through Proactive Engagement.

    Situation: A Global Financial Services firm needed to systemize its engagement with key opinion leaders and track advocacy on key material issues in order to mitigate legislative, regulatory and reputational risks. They had no central audience repository, no ability to keep information on its key stakeholders current and too many disparate tools. The solution needed to create efficiencies and thus savings for the departmental budget, join up the in country departments and share information systematically rather than relying on people.

    Assignment: RL Expert were retained to deliver a data management system to empower the Upstream Risk Forum with business intelligence on issues and advocacy from across the global business. 


    Outcome: The system was designed to adapt to the bank’s changing business strategies and issue landscape. A mobile application was developed to enable key members of the Upstream Risk team to log advocacy and activities against engagement on key material issues and track advocacy over time. The platform was scalable across the Banks global operations and supported crisis communications and compliance with AA1000 Stakeholder Engagement Standards. A Policy module was developed to enable only one version of the Bank’s position on an issue to be communicated/available at any one time. The solution introduced efficiencies and saved the department the productivity equivalent of 2 headcounts throughout the year. Transparency was achieved across the company's stakeholder engagement on key license to operate issues and information was no longer locked inside the business silos.

  • REPTRAK 100 - REPUTATION INSTITUTE - RL EXPERT GROUP

    2017 GLOBAL REPTRAK 100

    Reputation Institute’s Global RepTrak® 100 uncovers the world’s most reputable companies in innovation, governance, citizenship and more. Download the report or view the recorded presentation of the results to discover which companies are leading the way in the reputation economy this year.

    2016 CHINA REPTRAK 100

    How do recent events impact the reputation of companies in China, and the reputation of foreign companies in China? 

     

    What are the current trends and how does that affect which companies people are willing to buy from, work for, and invest in? 

    2017 Country RepTrak

    • Gain insight into the most important drivers of reputation for countries in 2016
    • Hear a discussion of recent events and their impact on certain countries' Pulse scores
    • Review the list of Top 50 Most Reputable Countries in 2017.
    Save your seat - June 29, 2017!
    2017 Country RepTrak®
    Live Online Presentation
    10 AM ET / 4 PM CET

  • GLOBALLY RESPONSIBLE LEADERSHIP PROGRAM

    As Asia becomes the economic powerhouse of the World and globalization brings enterprises to this continent to capitalize on its growth, it is imminent that corporations not only compete on business grounds, but also, on the grounds of reputation and corporate responsibility. More organizations are feeling the growing importance to establish and maintain an effective and affordable strategy for securing stakeholder alignment and a competitive advantage.

    Who Should Attend

    Global leaders and functional managers who wish to deepen their knowledge and skills in managing 21st Century business issues and key reputation risk areas for their Organizations.

     

    Aims

    • Help participants to understand the strategic roles of Leaders in a dynamic business environment.

    • Help participants identify some of the key Leadership challenges facing organizations.

    • Develop participant’s critical awareness of 21st Century business issues in an international context.

    • Enhance participant’s competencies to handle Globally Responsible Leadership issues.

    Certification

    For each module, participants have to meet a minimum attendance rate of 75% and are required to undergo Individual written and Group in Class assessments. Only upon passing both the written assessment and Group participation requirements will participants be issued a Certificate of Completion.

    Globally Responsible Leadership

    Foundation Program

    Delivered over three days these core modules are designed to give your Corporate Leaders the foundations of Globally Responsible Leadership.


    • Globally Responsible Leadership - Marielle Heijltjes – Maastricht University
    • Reputation Risk and Issues Management  - Leesa Soulodre - RL Expert / Singapore Management University
    • Crisis Management - Tony Ridley - RL Expert
    • Talent and Culture 4.0 - Massimo Tamaro –Team Ferrari
    • Risk Management - Dr. Thomas Scheiwiller – University of Lucerne
    • Resilience in Global Complex Supply Chains - Dr Jalal Ashayeri, TIAS
    • Sustainability Strategies - Dr Bob Pojasek MA – Harvard University
    • Outrage Management - Dr Peter Sandman – Rutgers 
    • Change Management - Charles Bark - HEC/Fudan University
    • Executive Media Training - Donald Steel – RL Expert

    21st Century Dynamics

    Electives

    These topic specific electives are designed to augment your Leadership training and development programs and complement the Globally Responsible Leadership Foundation Program.


    • Water Management / Urbanisation - Dr. Robert Brears - Canterbury University
    • Climate Change and Deforestation - Andreas Schaffer, Nanyang University
    • Mitigating Bribery and Corruption - Phil Dickie, WWF
    • Refining IP and Innovation - Dr Eugene Shteyn – Stanford Continuing Education Program  
    • Responsible Investment - Robert Klijn – Groningen University – Guest Lecturer
    • Corporate Governance - Hock Kee Wee – Corporate Governance Board Asia or Margaret Chin – Institute of Corporate Governance 
    • Diversity and Inclusion - Fiona Shand – Shand and Associates
    • CyberSecurity - Jeremy Paulson – Former US Military
    • Intercultural Negotiations - Alain Fanaie – CEO China Sonangol
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By accessing the RL Expert Group web pages you agree to the following terms. If you do not agree to the following terms, please notice that you are not allowed to use the site. The contents of RL Expert Group web pages are Copyright © RL Expert Group 2016. Any rights not expressly granted herein are reserved. Reproduction, transfer, distribution or storage of part or all of the contents in any form without the prior written permission of RL Expert Group is prohibited except in accordance with the terms outlined in this document.

RL Expert Group provides access to this site free of charge to provide information about RL Expert Group's products and services. The sole authorised use of the site is to obtain information about RL Expert Group's product and service range. No other use is permitted.

RL Expert Group consents to you browsing RL Expert Group web pages on your computer or printing copies of extracts from these pages for your personal use only and not for redistribution unless consented to in writing by RL Expert Group. Individual documents in our web pages may be subject to additional terms indicated in those documents.

The use of this site and the content therein, is permitted to private, non-commercial use. The use of press releases and other documents classified as public is permitted in public communications if the source for the information has been stated.

RL Expert Group assumes no responsibility for the security of this site or your communications with the site. This site is offered AS IS and without warranties of any kind. RL Expert Group disclaims the implied warranties of merchantability and fitness for a specific purpose as well as title or non-infringement. We are not responsible for timeliness, accuracy, unavailability or interruptions in availability, viruses or other defects in the site or its contents. In no event shall RL Expert Group be responsible for any damages to users or their computer systems or otherwise, even if RL Expert Group has been informed of the possibility of such damages and without regard to negligence.

For your convenience, RL Expert Group may include links to sites on the web that are owned or operated by third parties. By linking to such third-party site, you agree that RL Expert Group has no control over the content of that site and cannot assume any responsibility for material created or published by such third-party sites.

Your access to this site should not be construed as granting, by implication, estoppel or otherwise, any license or right to use any marks or logos appearing on the site without the prior written consent of RL Expert Group or the third party owner thereof.

Copyright © RL Expert Group Limited 2016. All rights reserved.
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This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, Use Live Chat, Open a Support Ticket or enter information on our site.

Provide us with feedback on our products or services 
How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

      • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
      • To improve our website in order to better serve you.
      • To allow us to better service you in responding to your customer service requests.
      • To administer a contest, promotion, survey or other site feature.
      • To quickly process your transactions.
      • To ask for ratings and reviews of services or products
      • To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:
      • Help remember and process the items in the shopping cart.
      • Understand and save user's preferences for future visits.
      • Keep track of advertisements.
      • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.Some of the features that make your site experience more efficient and may not function properly.


Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. 

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

We do not include or offer third-party products or services on our website.

Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en 

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:
      • Remarketing with Google AdSense
      • Google Display Network Impression Reporting
      • Demographics and Interests Reporting
      • DoubleClick Platform Integration

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:
      • On our Privacy Policy Page
Can change your personal information:
      • By logging in to your account

How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?
It's also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We market to
We do not collect information from children under 13
children under 13.
Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?
No

In order to remove your child's information please contact the following personnel:  info@rlexpert.com

We adhere to the following COPPA tenants:
      • Parents can review, delete, manage or refuse with whom their child's information is shared through contacting us directly.
or contacting us directly.


Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
      • Within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.