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  • OUR EXPERTISE

     

    RL Expert Group (RL) is a boutique reputation risk management strategy consultancy and think tank. 

    RL Experts enable clients with proven strategies, tools, and technologies to protect and support their license to operate, to mitigate risks and to exploit opportunities. These confidential services delivered via a lifecycle risk management approach underwrite the ongoing challenges faced by businesses and their officers operating in high-risk sectors.

     

    RL EXPERTS have been selected based on their advanced technical domain knowledge and deep industry expertise.

    RL EXPERTS serves global clients with reputation risk management services in 4 specific practice areas.

    REPUTATION

    RISK MANAGEMENT

    RISK MANAGEMENT AND CORPORATE GOVERNANCE

     

     

    DIGITAL, MEDIA &

    CRISIS COMMUNICATION

     

    RESEARCH, RESPONSIBLE INVESTMENT & SUSTAINABILITY

  • CLIENTS

    RL Expert Group bring the right talent to the right projects at the right time.

    Reputation Risk Due Diligence 

    Situation: As an Asset Manager signatory to the PRI and a global insurer, our Client needed to manage its reputation for investments. Timely intelligence and analytics for related reputation risk due diligence is required to support the Board and Senior Leadership team with risk enabled decision making.

    Assignment: The client engaged RL Expert Group to complete the reputation risk due diligence for 3 specific investment opportunities. This included developing a comprehensive risk / opportunity report that could be shared with the investment teams.

     

    Outcome: Senior Leadership was effectively armed with a comprehensive report for risk enabled decision making. This served as an effective early warning system for Senior Executives and the Chief Investment Officer for proactive risk mitigation and opportunity exploitation. Understanding the risks, the client elected to make multiyear, multimillion dollar investments in selected target companies and excluded others. The agenda supports their long-term strategic view of value creation and focus on building/protecting trust with its stakeholders.

    Reputation Benchmarking

    Situation: A global company who had recently acquired a major player in a complementary sector, wanted to understand how it was now known to their core stakeholders. It needed to focus, align and measure its global communication activities and ensure they delivered on their brand promise and newly defined corporate vision.

    Assignment: RL Expert were retained to complete the reputation benchmarking across Asia.

     

    Outcome: This project provided an assessment of current perceptions of key direct & indirect stakeholders across Asia, delivering a gap analysis between perceptions, brand promise, and corporate vision in order to inform and adapt their reputation strategies and inform reputation risk management strategy.

     

    Exploit for Opportunities

    Situation: One of the region's largest sovereign wealth funds wanted to establish the first ESG Fund in their country. They needed an understanding of best practice across Asia and Europe, an understanding of the factors that delivered alpha by country and support in selecting the right business intelligence tools to drive outperformance.

    Assignment: The client engaged RL Expert Group to support them on their journey. RL Expert Group provided basic training, intelligence and data analytics for them to effectively execute an active portfolio management strategy.

     

    Outcome: The Client successfully launched the first ESG Fund in their nation leveraging the opportunity side of risk management.

     

    Building Trust via Disclosure

    Situation: Our Client was operating in an opaque Asian market with low levels of disclosure among its peer group in contrast to its corporate parent. Investors had expressed deep concerns for their environmental, social and governance performance. The Board were also concerned about prospective HQ, NGO and Investor backlash based on the announcement of the operations negative economic business performance.

    Assignment: RL Expert was retained to complete the reputation benchmarking across all key stakeholder groups and provide a multi-stakeholder perspective of the Integrated Report based on reputational risk analysis, materiality analysis and outrage analysis. Significant areas of their integrated report were rewritten for improved transparency.

     

    Outcome: RL Expert Group provided the Client with an upgrade in terms of the quality of their annual integrated report and communications with all stakeholders.

     

    Protect License to Operate through Proactive Engagement.

    Situation: A Global Financial Services firm needed to systemize its engagement with key opinion leaders and track advocacy on key material issues in order to mitigate legislative, regulatory and reputational risks. They had no central audience repository, no ability to keep information on its key stakeholders current and too many disparate tools. The solution needed to create efficiencies and thus savings for the departmental budget, join up the in country departments and share information systematically rather than relying on people.

    Assignment: RL Expert were retained to deliver a data management system to empower the Upstream Risk Forum with business intelligence on issues and advocacy from across the global business. 


    Outcome: The system was designed to adapt to the bank’s changing business strategies and issue landscape. A mobile application was developed to enable key members of the Upstream Risk team to log advocacy and activities against engagement on key material issues and track advocacy over time. The platform was scalable across the Banks global operations and supported crisis communications and compliance with AA1000 Stakeholder Engagement Standards. A Policy module was developed to enable only one version of the Bank’s position on an issue to be communicated/available at any one time. The solution introduced efficiencies and saved the department the productivity equivalent of 2 headcounts throughout the year. Transparency was achieved across the company's stakeholder engagement on key license to operate issues and information was no longer locked inside the business silos.

    Protect License to Operate through Proactive Engagement.

    Situation: A Global Financial Services firm needed to systemize its engagement with key opinion leaders and track advocacy on key material issues in order to mitigate legislative, regulatory and reputational risks. They had no central audience repository, no ability to keep information on its key stakeholders current and too many disparate tools. The solution needed to create efficiencies and thus savings for the departmental budget, join up the in country departments and share information systematically rather than relying on people.

    Assignment: RL Expert were retained to deliver a data management system to empower the Upstream Risk Forum with business intelligence on issues and advocacy from across the global business. 


    Outcome: The system was designed to adapt to the bank’s changing business strategies and issue landscape. A mobile application was developed to enable key members of the Upstream Risk team to log advocacy and activities against engagement on key material issues and track advocacy over time. The platform was scalable across the Banks global operations and supported crisis communications and compliance with AA1000 Stakeholder Engagement Standards. A Policy module was developed to enable only one version of the Bank’s position on an issue to be communicated/available at any one time. The solution introduced efficiencies and saved the department the productivity equivalent of 2 headcounts throughout the year. Transparency was achieved across the company's stakeholder engagement on key license to operate issues and information was no longer locked inside the business silos.

  • REPTRAK 100 - REPUTATION INSTITUTE - RL EXPERT GROUP

    2017 GLOBAL REPTRAK 100

    Reputation Institute’s Global RepTrak® 100 uncovers the world’s most reputable companies in innovation, governance, citizenship and more. Download the report or view the recorded presentation of the results to discover which companies are leading the way in the reputation economy this year.

    2016 CHINA REPTRAK 100

    How do recent events impact the reputation of companies in China, and the reputation of foreign companies in China? 

     

    What are the current trends and how does that affect which companies people are willing to buy from, work for, and invest in? 

    2017 Country RepTrak

    • Gain insight into the most important drivers of reputation for countries in 2016
    • Hear a discussion of recent events and their impact on certain countries' Pulse scores
    • Review the list of Top 50 Most Reputable Countries in 2017.
    Save your seat - June 29, 2017!
    2017 Country RepTrak®
    Live Online Presentation
    10 AM ET / 4 PM CET

  • GLOBALLY RESPONSIBLE LEADERSHIP PROGRAM

    As Asia becomes the economic powerhouse of the World and globalization brings enterprises to this continent to capitalize on its growth, it is imminent that corporations not only compete on business grounds, but also, on the grounds of reputation and corporate responsibility. More organizations are feeling the growing importance to establish and maintain an effective and affordable strategy for securing stakeholder alignment and a competitive advantage.

    Who Should Attend

    Global leaders and functional managers who wish to deepen their knowledge and skills in managing 21st Century business issues and key reputation risk areas for their Organizations.

     

    Aims

    • Help participants to understand the strategic roles of Leaders in a dynamic business environment.

    • Help participants identify some of the key Leadership challenges facing organizations.

    • Develop participant’s critical awareness of 21st Century business issues in an international context.

    • Enhance participant’s competencies to handle Globally Responsible Leadership issues.

    Certification

    For each module, participants have to meet a minimum attendance rate of 75% and are required to undergo Individual written and Group in Class assessments. Only upon passing both the written assessment and Group participation requirements will participants be issued a Certificate of Completion.

    Globally Responsible Leadership

    Foundation Program

    Delivered over three days these core modules are designed to give your Corporate Leaders the foundations of Globally Responsible Leadership.


    • Globally Responsible Leadership - Marielle Heijltjes – Maastricht University
    • Reputation Risk and Issues Management  - Leesa Soulodre - RL Expert / Singapore Management University
    • Crisis Management - Tony Ridley - RL Expert
    • Talent and Culture 4.0 - Massimo Tamaro –Team Ferrari
    • Risk Management - Dr. Thomas Scheiwiller – University of Lucerne
    • Resilience in Global Complex Supply Chains - Dr Jalal Ashayeri, TIAS
    • Sustainability Strategies - Dr Bob Pojasek MA – Harvard University
    • Outrage Management - Dr Peter Sandman – Rutgers 
    • Change Management - Charles Bark - HEC/Fudan University
    • Executive Media Training - Donald Steel – RL Expert

    21st Century Dynamics

    Electives

    These topic specific electives are designed to augment your Leadership training and development programs and complement the Globally Responsible Leadership Foundation Program.


    • Water Management / Urbanisation - Dr. Robert Brears - Canterbury University
    • Climate Change and Deforestation - Andreas Schaffer, Nanyang University
    • Mitigating Bribery and Corruption - Phil Dickie, WWF
    • Refining IP and Innovation - Dr Eugene Shteyn – Stanford Continuing Education Program  
    • Responsible Investment - Robert Klijn – Groningen University – Guest Lecturer
    • Corporate Governance - Hock Kee Wee – Corporate Governance Board Asia or Margaret Chin – Institute of Corporate Governance 
    • Diversity and Inclusion - Fiona Shand – Shand and Associates
    • CyberSecurity - Jeremy Paulson – Former US Military
    • Intercultural Negotiations - Alain Fanaie – CEO China Sonangol
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