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By RL Expert Tony Ridley

What are three top items that are overlooked in corporate travel risk assessment and management policies, and why?

We ask RL EXPERT and CEO of Intelligent Travel, Tony Ridley.

The top 3 items overlooked in corporate travel risk assessment and management policies are the policies themselves, the generic coverage and pre-travel requirements.

The reason the policies are a problem is that they make the assumption that every journey and traveller are exactly the same. Therefore they should all use the same terms of reference or be addressed all the same in a single policy. They fail to adequately segment the policy to include those travelling the first time, senior/junior managers, gender, groups or those with special circumstances. It is more about convenience and appearance that this has been allowed to happen, if they looked at travellers as individual assets first, just like the rest of the business, then policies would be inclusive of the variations and requirements.

Generic coverage, that is “everyone going to this destination is the same” has resulted in the bad practice and dangerously inaccurate low, medium and high ratings apportioned to countries. This means that a first time traveller to a low risk location is not prepared for the basic environment and little things that can cause delay, disruption or personal safety issues. Equally, a very prepared and frequent traveller to a location is considered as at risk as the first timer or novice. Not so at all.

The culmination of these oversights is that the right people are not getting the right preparation and support. Businesses are wasting time and money on monitoring or categorising everyone the same for a particular location, rather than apportioning the highest support to the most at risk, regardless of the destination. This results in everyone getting the same very low level of education, training and preparation rather than starting with the most at risk, providing the most comprehensive education required and using the content to then educate everyone else in smaller, relevant portions. This would also reduce negative events and response costs.


Tony Ridley is an RL Expert in Risk Management and Crisis Communications and the CEO of Intelligent Travel. The scope of his experience ranges from product contamination crisis to on-the-ground management of affected personnel as the result of terrorist attacks. Tony has taken much of his practical experience and developed or delivered practical crisis leadership education to senior Executive groups around the world. Routinely, Tony is called upon by a wide range of companies to provide priority support to developing events, in both emerging economies and first world environments. He has had past roles in companies such as International SOS and Control Risks and an extended period in military special operations. Tony is often consulted on developing issues and practical solutions to complex business disruption or critical failure incidents in high risk environments

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